Last updated: November 2024

At SB Power (“Company,” “we,” “our,” or “us”), accessible from https://www.sbpower.co.za/, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our Website.

By accessing or using our Website, you consent to the practices described in this Privacy Policy. If you do not agree with any aspect of this policy, please discontinue use of our Website.

1. Information We Collect

We may collect and process the following types of information:

1.1 Personal Information

Personal information refers to any data that can identify you as an individual, including but not limited to:

  • Contact details: Name, email address, phone number, and postal address.
  • Payment information: Billing information and transaction details if you purchase products or services through our Website.
  • Account information: Username, password, and any other relevant details when you create an account.

1.2 Non-Personal Information

We may collect non-personal information that does not identify you individually, including but not limited to:

  • Technical data: IP address, browser type, device information, and usage details.
  • Cookies and usage data: Information about how you interact with our Website, which helps us improve our services.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Process and manage transactions.
  • Improve and personalise your experience on our Website.
  • Communicate with you regarding updates, promotions, and other information related to our services (with your consent where required).
  • Respond to your inquiries and provide customer support.
  • Comply with legal obligations and protect our rights and the rights of our users.

3. Sharing of Your Information

We do not sell or lease your personal information to third parties. However, we may share your data with:

  • Service providers: Trusted third-party companies that assist us in operating our Website, processing payments, or providing other essential services.
  • Legal authorities: When required to comply with applicable laws, regulations, or legal proceedings.

We ensure that our service providers are bound by confidentiality agreements and are prohibited from using your information for any other purpose.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. However, while we strive to protect your data, no electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our Website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files that are placed on your device when you visit our Website. They help us understand how you interact with our Website, allowing us to improve your user experience.

You may adjust your browser settings to refuse cookies or alert you when cookies are being sent. However, some parts of our Website may not function properly without cookies.

6. Your Rights

In accordance with POPIA and other applicable laws, you have certain rights regarding your personal information, including:

  • Access: You may request access to the personal data we hold about you.
  • Correction: You may request that we correct any inaccurate or incomplete data.
  • Deletion: You may request that we delete your personal data, subject to any legal obligations.
  • Objection: You may object to our processing of your data under certain circumstances.
  • Data Portability: You may request a copy of your personal data in a structured, machine-readable format.

To exercise any of these rights, please contact us at the details provided below.

7. Third-Party Links

Our Website may contain links to external websites that are not operated by SB Power. We are not responsible for the content, privacy policies, or practices of any third-party sites. We encourage you to review the privacy policies of any site you visit through our Website.

8. Children’s Privacy

Our Website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe we have collected information from your child, please contact us to have it removed.

9. POPPI Act

For the purposes of this section, Personal Information will be understood in accordance with the definition provided in the Protection of Personal Information Act 4 of 2013 (“the Act”) and in accordance with the definition of Personal Data in Article 4(1) of the General Data Protection Regulation GDPR (EU) 2016/679.

We also subscribe to the principles for electronically collecting personal information outlined in the Act, and the further legislation referred to therein. We endeavour to ensure the quality, accuracy and confidentiality of Personal Information in our possession. By adopting this Privacy Policy, we will take all reasonable steps to prevent unauthorised access to, or disclosure of your Personal Information. However, it is impossible to guarantee that your Personal Information shall be 100% secure.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this Privacy Policy periodically for any updates.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

SB Power
Email: info@sbpower.co.za